Returns
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return and exchange process, subject to the following terms and conditions:
-
Eligibility
You may request a return or exchange within XX days of receiving your order.
To be eligible for a return or exchange, items must be unused, unworn, and in their original packaging with all tags and labels attached.
-
Non-Returnable Items
The following items are non-returnable and non-exchangeable:
Intimate apparel (e.g., undergarments).
Items marked as final sale.
Personalized or customized items.
-
Return Process
To commence a return or exchange, kindly adhere to the following instructions:
Contact our customer support team at [Please fill in the contact details] within XX days of receiving your order to request a Return Authorization (RA) number.
Provide your order number, the reason for the return or exchange, and details of the items you wish to return or exchange.
Once your request is approved, you will receive an RA number and instructions on how to return your items.
-
Shipping Costs
The cost of returning items is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped, damaged or defective item).
We suggest opting for a traceable shipping option and keeping evidence of postage when returning your item.
-
Refunds
Regarding refunds, the funds will be returned to the initial payment method employed for the acquisition. Please allow XX business days for the refund to reflect in your account after we receive and process your returned items.
-
Exchanges
If you wish to exchange an item for a different size or color, please specify your preference when requesting an RA number.
Exchanges are subject to product availability.
-
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within XX days of receiving your order. We will facilitate a return or exchange for you without incurring any charges.
-
Restocking Fee
A restocking fee of [percentage]% may be applied to returns or exchanges for non-defective items at our discretion.
Contact Us
If you have any questions or need assistance with your return or exchange, please contact our customer support team at [Please fill in the contact details].